Ashley HomeStore

Sales staff was not pushy, let us browse the store but was always close enough to where we could easily ask them any questions. We honestly didn’t plan on buying anything that day. We were just looking around at different stores but fell I love with this bedroom suit. The store had a great sale going on so we pulled the trigger. I highly recommend checking them out if you’re in the market for furniture.

My furniture was supposed to be delivered October 3, no one called or showed up. I have tried calling the store several time. No one answers the phone. I will not shop here again. I would give zero stars, but that option is not available. I just want my money back.

We moves 2100 miles to live here in Arkansas and left many things behind in Washington state. We bought a big home and had few furnishings so we visited 2 stores and there was no customer service. We wondered freely around and no person helped us so we went to the next store and all Lazy boy had was a catalog to look at. Ashley Home Store was Amazing from start to finish Kevin helped us first by letting us know that All furniture will be ordered and will take about 6 weeks due to covid. Then we talked about what we needed and Kevin walked with us with a computer to mark what we liked and there were many things to like! He offered us water and when i grew a bit tired he got me a nice chair to sit in and left us to talk about the purchase. We were there for at least 3 hours and picked out a complete bedroom set, living room set and lamps, and a sitting room chairs and dining table and bar stools! It takes time to figure out what it is you want and Kevin gave us that time and kept track of everything. It was the best shopping experience we have ever had, Thanks Kevin!nI never could have done it without the kindness and help Kevin gave us and we are so excited to even wait for our delivery and set up! We will not visit another furniture store again unless it says Ashley HomeStore on the building.nThanks again Kevin for your hospitality and representing a great product.nCarol and Nick Talbert

What a wonderful experience shopping at the store! The style of the sales people was engaging but not pushy. I linked up with Brad and he walked me through all of my options. He was excellent!nnEnded up making a large order. Brad did a phenomenal job looking for opportunities to make the money that I was spending go further and steering me towards what I needed and what I didn't need. I'm grateful for the help and very happy that I came in.

Would not recommend. Ordered furniture beginning of October to find out back ordered or delayed up to 2021 after hours of waiting on the phone. Store no matter what will never answer their phone! Even though they say that they have issues with their phone system they will never fix them. Called atleast 10 times throughout the month and still nothing. Store is filled with nothing but employees playing on their phones on their recliners and avoids making eye contact with you if you are looking for customer support. Only can get tracking information or support when you visit the store where they do not even know when anything is coming in. They only have estimates and won't tell you how far something is back ordered until you reach out to corporate and ask yourself. Salesmen told us furniture was pure leather when later found out through corporate that it is polyester and that it is even listed on the website as polyester. Order had a delay on our mattress and we were never contacted to find out they had our contacts in the system wrong. Canceled order but no confirmation at all still like corporate said we should have gotten. Corporate even told us they would send a chat transcript and confirmation via email but guess what? It was never sent or they also had incorrect contact also like everyone else does at Ashley. Was given compensation for the experience but later decided to just cancel everything by going to the store since how can you compensate on something that who knows will come in. Still waiting on a reversal of a $4200 hold on the account for the cancellation so cannot even purchase furniture from anywhere else.... Here is a kicker... Was told every item in the store with reclining feature would take up to half a year to come in when every other furniture store around the area comes in within days with power recline feature and more???