Map
Detailed Information
- Place Types Moving company
- Address 8401 McClure Dr, Fort Smith, AR 72916, USA
- Coordinate 35.3110324,-94.3400687
- Website http://upack.com/
- Rating 3.7
- Compound Code 8M65+CX Fort Smith, AR, USA
Reviews
Outstanding company and one of the few companies who does an excellent job of treating customers like they would want to be treated. I have used them twice. First time everything was frictionless, no challenges or concerns. It was rather easy. So decided to try them again. Second time wasn’t as smooth. However a company is defined by how they recover from service failures and U-Pack was excellent in this area. Most companies you have to chase them down and solve your own problem. U-Pack did the opposite. They were chasing me down, calling, being very transparent. Meredith, Amber and Joe really wanted to help. All three of them did what few companies do well, which was empathy. Whatever they could do to make this right they did. They kept their brand promise, in a genuine way, and gained both my confidence and trust. I move once a year and have used everyone from full service to do-it yourself. The moving industry is in desperate need of innovation. However I think U-Pack is leading the charge. I trust this company and would highly recommend. They have the full service moving companies beat in so many ways.
Worked with Upack and they contracted Old Dominion for our move. The move was from Virginia to Alabama at no point did Old Dominion or Upack mention anything about gravel driveways. It came to a complete surprise to us when they said that a gravel driveway would be off roading and they cannot do it. I would understand if it was parking the trailer on gravel or grass, however there is a 40 foot concrete pad at the top of the driveway. Just to elaborate a little more UPS, FedEx, Landstar have had no issues with the drive. There is no reason this should be an issue, howere it should have been communicated at some point that the driveway needs to be paved. It cannot be that my house is the only gravel drive in America
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