Dunkin'

I like their donuts and coffee

Rudest service ever! If your thinking about stopping by this morning don’t bother! The two ladies that are currently working are definitely not having a good morning. The order taker seemed bothered when I got to the speaker, I told her I had a mobile order to which she replied pull the window with a rude attitude. As I’m pulling to the window, the customer in front of me got her drink made wrong so she asked politely to get it remade to which the crew member at the window was also being rude to her, I could hear the customer telling her she didn’t have to be rude to her and then I heard the crewmember yelling back at her stating she wasn’t being rude with a very bad attitude. As the customer in front of me left, I pulled to the window and as I was waiting to get my order; there was a black guy walking out the store mean mugging looking into my car as if I did something to him, as if I was in Interrupting him. He walks to a tan car parked across the window and then walks back and forth. Finally the employee gets to the window and rudely asks me what I had. I told her I had a mobile order she seemed upset about it and had no idea what my mobile order was. I told her what my drink was and she rudely Interrupted me and told the guy that was walking to the car to come here he went inside, she then proceeded to give me my drink and said is that all! I told her no I had another item on the mobile order, she didn’t bother to check the order and very rudely asked me what kind of bagel do You want? So she gives me the bagel and then walks off and proceeds to go talk to the man inside the store, apparently she knows the guy, this is unacceptable and very unprofessional service! I was checking my order and then the other Co-worker came to the window with an attitude telling me what else do you have? I told her I’m just checking if my order is correct and she rudely tells me to “have a good day”and slams the window shut and walks away. To top it off the bagel was wrapped in a dirty wrapper full of egg crumbs. I’m sorry but, they both need to be fired if they’re going to be treating their customers like that and y’all are losing customers because I’m definitely not going to be coming back here until y’all fix this problem! There is no reason why they can’t handle their personal business, issues or problems outside of the their scheduled hours! And if they can’t handle it, they don’t need to be working simple as that. You need to hire a new set of employees with better attitudes. Worst customer service ever!!!!

Standard Dunkin Donuts food, but what makes this a great place for breakfast is the people. Very friendly, clean, and ready to serve you with a smile.nDefinitely the best place in Ft. Smith to get early morning coffee.

I have been going to the store on Phoenix for seven years. The employees have always been helpful, are excellent servers, and professional. I like their bagels with cream cheese, coffee, icee drinks, and etc.

Love this Duncan Donuts!!! Not only is the coffee excellent but the entire staff is kind professional and always treats me respect and a smile. I never feel like a word on a cup or a number, thank you for such great personal service and the best Iced Mocha anywhere. Tonya, Stacey,Mikaela, Tre and the entire staff are wonderful. thank you