Northwest Furniture And Mattress

My husband and I purchased a sofa 5 years ago with recliners at each end. It came with a Limited Lifetime Manufacturer's Warranty. Last week part of the frame on one of the recliner sections broke. We called the La Grande store, they sent someone out to look at it the next day and called the manufacturer on our behalf. As it turns out the parts were no longer available, so the limited warranty was void. But, Mike from the store, sent someone out to pick up the recliner section, took it into the shop and repaired it (very well) himself. The recliner was delivered and reattached it to the sofa today. Appears to be good as new. There was no charge for the repair or pick-up and delivery. Needless to say, our next furniture purchase will definitely be from the La Grande NW Furniture and Mattress store.

Great prices always happy with the friendly attentive service and had great quality from my last purchase

Bought a rocking recliner with head assist, it took 3 months to arrive, was not right chair, did not sit tight. Called for refund or some kind of assist but was told, sorry, nothing we can do, we dont deal in used furnature!! If they hadent been closed 3 months it wouldn't of been USED!! Will NEVER buy there agin

Great place to buy furniture !nNo pressure sales

The managers here are friendly and helpful. They even allowed us to take some items home to be sure that they matched. We are glad to have a great local place for furniture.