Aaron's

I’m currently going through an experience that I never thought I’d have to deal with. I leased a refrigerator, and washer and dryer Samsung brand. I love the appliances. Minor things the handle falls off the freezer once a week and everyone on my house knows how to put it back on, no biggie. The issue is I was going to put a load of laundry in the washer lifted the lid as I normally do and I heard what sounded like little beads hit the barrel inside and the floor. I put the lid down and was shocked. The top of the main lid glass had broken into little tiny pieces. It was a weekend and my husband had just had foot surgery was on crutches and I was recovering acl surgery a month before. So I called the store in Cabot AR where we leased it. Talked to Jim That Monday who’s a long time employee with Aaron’s nice gentleman. I explained what happened he seemed surprised as well. He said in his 20 years of being there that this had NEVER HAPPENED. My question was why would Samsung put real glass on top of the lid of a washer? Anyway he talked w the manager who called Samsung and informed me 3 days later that “ He was sorry but that Samsung informed them it’s not covered under the warranty but I had an option. My option was I could let Aaron’s have it repaired they would take the cost of the repair and add it to the end of my lease. Well at tjis tome I’m frustrated sonI pullednmy contract. We paid extra for what they call “Aaron’s club” it’s suppose to cover electronics and appliances as an extra of the manufacturer doesn’t. Well I mentioned this to him and he dismissed it and said I would have to talk to the manager Brandon. Well in my experience with Brandon he’s the store manager but doesn’t deal with any troubles he passes that on yo Jim. I’d had delivery drivers who delivered furniture to us tell us that Brandon warmed them before coming out that “you need to watch that Mrs. Mcminn she’s a handful?” Well no not a handful just a professional. I’m a 50 year old retired recruiter and my reputation means everything to me as I was good at what I did.nAnyway at this point now I’ve read my contract and Aaron’s club I think is like 13$ a month extranShould cover it. Dealing with that store manager after the things he said about me personally isn’t something I’m willing to do.nSo I told Mr. Jim yesterday September 15th I would call him back once I had read the contract.nThe fact is it’s broken. I pay the extra for Aaron’s coverage but no where on there does it say the cost will be on us the customer. Trying to reach out to corporate in Atlanta Ga to get a division manager maybe do tjis doesn’t happen yo someone else. It’s been a horrible experience... we will see

If you gotta go this direction these guys are the least crooked of all the rent-to-own businesses. Well managed and we'll staffed.

I've really had good experiences with Aaron's they helped me find what I always needed at the time the staff is always helpful and knowledgeable about the products they carry as apposed to some of the big box stores . Another plus was it build my credit back again. I'll be going back

Had wonderful experiences with Aaron, they have been awesome to me in the past. It's a good place to go when your ctedit is less than perfect. My credit is fine, but there are certain items I prefer to pay for without credit. I am going to buy a new refrigerator today.nI am hoping for the same professionalism and character from my past experiences.

I recently moved and when my bedroom suite was brought from my new home from the old one I was unable to be there and so I had a friend wait there for them to set it up. That was Wednesday May the 20th . On Tuesday May the 21st I called and told them my bed rail had broken in witch they replied we will have someone call you back about looking at it. Friday May the 22nd I was told someone would be out Saturday to look at it, I waited and finally I called at 130 on Saturday and no one even knew what I was talking about. So they had me send pictures of it to a phone of an employee i did at 1339 on Saturday May 23rd I took and sent the pictures. I didn't hear from anyone on Monday so on Tuesday I called and asked what was going to be done and to my surprise they had no clue what I was even talking about . Again I was told they would have someone come and look at it. So finally on Friday the 29th of May the two guys came and looked at the bed ,then jokingly made fun of my friend who was there when they sat the bed up because of being obese.nThey say I have to have a new railing and they have to let the manager know to get it fixed. To make this shorter I called all throughout the month of June getting the same story about how they didn't know what I was talking about. Even after on June 10th I sent the photos of my bed to the GM . Finally with no help or relief in sight I told them on June 30th to come pick up my bedroom suite that I've already paid out a lot of money for. I feel this company need to do better about customer service and show some pride. PS I haven't been able to set up my new bed yet because they still haven't came and picked it up. I was supposed to hear from them Monday July 7th nobody called and when I called them I was told the person I needed to speak to was at lunch and would call me back. NEVER HEARD FROM THEM.