Verizon Authorized Retailer – GoWireless

This place is an absolute JOKE. Go to a REAL Verizon store that cares about its customers. My husband has been a new customer of theirs for maybe a week and he has a brand new iPhone 12 that works maybe 20% of the time. From the moment he stepped out of that store he had issues upon issues. From the worker not setting up his new phone correctly and it not working when he left, to the same guy lying about his bill price and then setting up his account so wrong that not even a customer service rep could locate it. The new iPhone 12 drops calls and service every five minutes and even the customer service department (after an hour trying to find his account and us having to jump hoops) deemed that new phone defective, all he had to do was step back into the location he got it and they should replace it. Well he goes back to this store, where he purchased it from, and they won’t replace it. They have ran him in circles, hours on the phone, taking time off work to stop back in almost everyday with issues. So my husband has a brand new phone that does not work, is not reliable, and the ACTUAL Verizon company confirmed it is a defective phone. But, because this is a lousy excuse of a franchise of Verizon, they can do whatever they want to screw customers over as long as they get their buck. HIGHLY recommend not stepping foot into this store.

I went in to get a new phone for my grandma and myself last week and the lady in there (Hannah) was so nice, and helpful! My grandma dislikes technology and doesn't want to learn but Hannah helped her learn her new phone, and I haven't had a single phone call from my grandma about helping with her phone. Thank you Hannah for your time, help, and kindness!

Top top service!nWent in today with an iPhone from Best Buy not being able to activate, Jade took care of it for me! Dealing with Best Buy there’s a lot confusion but Jade provided a lot useful solutions and ways for us to be able to use the phone!nThe entire experience was so satisfying! Jade was really really helpful! 10 stars!

I worked with Hannah. She went above and beyond making sure my needs were met. She did an amazing job helping me.

My husband and I came in and received outstanding service! I highly recommend coming here if you're needing a new phone, or even a tech question!