U-Haul Storage of Gresham

Very easy self check-in/check-out process for renting vehicles. Nice and clean vehicles. Would recommend.

I reserved my trailer and when I went to go pick it up they told me that they didn’t have it and that they give it away. They forced me to drive 2 hours round trip to get another trailer from the Tigard area. I have been waiting for almost a week for a “case manager” to reach out about a partial refund due to wasting my time and breaking a customer promise. This is the second time Uhual has done me wrong and I’m never going to do business with this shady company ever again.

Bait and switch masters right here, when a 2 hour rental doubles in price. It blows my mind how much they charge w/o a single mile included. $60 to rent and not even a hundred miles doubles your price so I wish you’d be honest and not try to get as much as you can anyway you can. You know they do it on purpose because otherwise the mileage calculator would be on the reservation side instead they wait until you show up to pay just so the price looks better. If the mileage calculator was a part of the reservation process and I say that total I would have kept shopping. This is why I call it a bait and switch they show 1 price on reservation and find other charges when you pay .BTW if you need a short rental Home Depot is cheaper and has unlimited mileage. They don’t double your cost at checkout.

Check in and check out is such a fiasco. I guess I just expected uhaul to be a pretty easy, self-serve kind of deal. Not at this one. Staff is very friendly! Their computers need an upgrade though.

Had Wesley help me and my mother on 2/4/20. He was absolutely incredible, polite, professional, and accommodating. Highly recommend this location