AT&T Store

This is the best AT&T store I have had the pleasure of doing business with from California across the country to North Carolina. The reason for the 5 star rating is solely based On the professionalism and considerate respectful Interactions the employees exhibit with the customers. As well, their knowledge and experience level of the products across the spectrum are Stellar.

Way better help than South Walton. I needed help transferring my daughter’s old phone to a replacement. The South Walton Store turned me away. I then called the West Central. Not only was he fine with helping me, he shipped the old phone for me from the store. Way better customer service. Way more knowledgeable.

I’m writing this as we close our visit. I partnered with Steven, the manager on our order. He went above & beyond and we’re so appreciative. While we were being taken care of, I also witnessed Jonathan helping another customer, a somewhat difficult customer, & providing an excellent customer service experience. Lastly, while they were driving excellence, they were also showing the could have FUN...example being that Sawyer was out front exhibiting a dance party to encourage business! Great experience! Great team!

We had several issues upgrading our devices this week. Lucky Brandon, at the authorized location on Walton,was there to save us! Customer service was excellent, walked us through every detail and step leading up to finally getting our new phones. He definitely went above and beyond to make sure we were taking care of. I couldn't be more satisfied with the service we were provided.nnDue to Covid-19 they were only allowing 1 group of 2 in the store at a time, that being said, Not only did Brandon help us out tremendously but anytime another customer came to the door he was very helpful to them and gave them any information they needed and directed them in the right direction.nnNeedless to say we are Very Satisfied with the service and hope to do more business with Brandon !!

I give 2 bc through covid this store has been a nightmare. 3 days in a row I’ve had to return because they kept sending me outside to wait in line. At 95 degrees with humidity. I understand that they’re only allowing one person in the store at a time. It doesn’t make a lot of sense, because I am still going to come in contact with everything the person before me touched at the counter. But my bigger issue is how rude the workers have been asking you to wait. It wasn’t a friendly hey we can only have one person in here at a time. I was flat out told you have to go outside and stand there until this guy leaves... Day two I show back up and I open the door and I couldn’t tell if there was a customer in there so I asked the lady I was like should I wait outside and she just replied Yep, wait. It’s not the biggest store but it could accommodate for five customers to wait in line outside of the humidity and heat, and the next day rain. Even if it was just a wait in line maybe they should have a text when it’s your turn feature so you can wait in the air-conditioning of your own car. But overall I’m more upset at the rudeness of the one single store clerk that they have in, a young blond girl, who doesn’t know how to treat grown ups when they walk in the store. And she is one of the slowest workers I have ever seen. She’s been here all three days. I’ve waited outside for 20+ minutes every single time. And it was still never my turn.nI see employees walk in and out of the store but they go straight to the back office and remain there. They do not come out they do not assist they will not see a second customer at a time. End it does not state on their door, that they will only see one customer at a timeSo I guess AT&T would rather just lose their money instead of adding these extra phone lines for me.nAnd to top it all off. By the time I finally got in the store on day 3 she had to take a 15 minute phone call to assist someone “looking” for deals on internet service. It’s frustrating