AT&T Store

I’ve been to several AT&T stores with an issue that Daniel was at this location was finally able to fix for me! Thank you, Daniel!!

Great customer service experience.. Omar was great!! even helped me recover my password.

WORST EXPERIENCE EVER!! I went to this store today and spoke with an associate named Monica. We were trying to trade in my wife’s phone, keep her number the same, and start a new account under my name. I was well aware that we might not be able to achieve this because my wife’s service was not under her name. Monica said that she would go talk to her manager about it. When Monika came back she told me that her manager would be willing to make an exception if I were to do two lines. I didn’t need two lines so I told her that and she said they couldn’t do it. This was upsetting to say the least. I would of been okay if she had said that they couldn’t do it no matter what but they were willing to bend the rules as long as I spent more money. I demanded to speak to the manager since he was the one that offered this deal. She went to talk to the manager and then came back to tell me that he was on the phone. I told her that I was willing to wait on him. She proceeded to tell me that the reason he would only make the exception for two lines is because they both got paid on commissions and if I only did one line then her manager wouldn’t get a commission. This was even more insulting. After demanding to speak to that manager repeatedly she asked me to leave. She said that she had the right to refuse service and that she was refusing my service. I asked for her employee ID number and she refused. She said that corporate did not allow her to give it out. I left immediately because I knew that there would be no reasoning with this person. To her, I was a dollar and I don’t know anyone in this world that wants to walk away from a business feeling this way. I’ve been in customer service for 20 years and sales for 10 years. I’ve never treated a customer this way. I get paid 100% commissions and I know first hand that is not a recipe for success as a sales person. I will go tomorrow to place a complaint with the manager and hope that someone in that store will treat me with the kindness and decency that I deserve. After that, AT&T will never see me again.

I came into the store yesterday to get a new phone. Anibal was very friendly and respectful, will definitely be back to him in the future. It’s nice to work with someone who knows their stuff! Great service!

Excellent. Knowledgeable friendly staff. Will come back again to buy my next phone! Thanks Caleb!! 5 stars!!!