GameStop

The store is kind of small and they really don't have a lot of options.

Playstation announced the PS5 price and release date at 4:00 PM Central time yesterday, 9/16/2020, and indicated pre-orders would begin on 9/17. This Gamestop closes at 7:00 PM. At 6:30 PM I called and asked an employee about the pre-order situation. I was explicitly told that there would be no on-line sales and that the store had a limited number of pre-orders that they would be selling on a first come first serve basis beginning at 12:00 NOON today. He said 12:00 PM and I confirmed he meant NOON which is when the store opens. He said if I wanted one I better be 1st in line, which I was. When I arrived at the store at 11:30 AM I foudn a sign on the door that said Pre-Orders were sold out. I couldn't believe it, so I waited until Noon when the store opened and went inside to ask. Sure enough, the employee told me they were sold out and had sold out the night before. When I confronted him about what I was told he said he doesn't work at this store normally and only knows what he was told. My mother-in-law went to the Gamestop in Malvern, AR at noon today too, and she was able to pre-order a PS5 for my son, which makes me think this Gamestop sold all its pre-orders out the back door to employees, friends, and family. What I was told prevented me from exploring other avenues to secure a pre-order and caused me to waste several hours of my time. Needless to say, I am not happy and will never be doing business with Gamestop ever again. Also, while I was there I saw 2 free to play PS4 games (Destiny 2 and NBA 2k20) being sold for $$. I have been a loyal Gamestop customer for more than a decade, but I am done.

This GameStop is well stocked the employees where very responsive and had me in and out in less than 10 minutes

Gal working the register was very polite and when I asked for (hard to find these days) a used Xbox 360 wireless remote, she helped place an order for one and got it shipped right to my house... for a great price I'd say.

I had a weird dilemma with my Switch SD card. Thankfully we had a great employee there (Destiny) who was able to help us recover our data. Please give Destiny a raise.