SMART SAVER SUPER VARIETY STORE

Bought balloons from here ($50 worth) and was going to pick them up later on so the helium would last for our party. The guy at the register was very friendly and provided great service. He took my details down (name and number) and wrote the time they should be collected at. He very clearly told me that this was so if I didn't happen to turn up at 5:30 they would call me and let me know. Got caught up in other things and before you know it... It was past 5:30 and I realised I hadn't picked up the balloons which I needed for the party that night. I was very surprised that I hadn't received any phone calls as I had been reassured that a phone call would be made if I hadn't picked them up. When I got to the store it was obviously too late. I was extremely disappointed that I hadn't been called. I followed up with this after and questioned as to why I hadn't been given a call. I was given poor excuses and also rudeness from the manager and male who had originally served me. He admitted to not calling me but said they had waited for me. It literally would have taken 2 seconds to make a phone call and I live so close by so I could have easily picked them up. They put all of the blame on me for forgetting and I understand that but it would have been courteous of them to simply give me a call about them. If you say one thing to a customer and then don't follow up then don't say anything at all. Very disappointed and very unhappy with your services. Clearly once you had taken the money from me you really didn't care about the order anymore. I've been coming to your store for years now and I am appalled by the service I received.

A big store with lots of stock and a great selection of things. helpful staff. I love their selection of gift bags

I had the worse experience.. I bought some party things and carpets casier Claire charged me for healium and I said I don't want helium and I wanted to refund the balloons, then she was confused, asked me i owe money after the refund, although I paid the bill $47 she said I owe another $16 for helium which I have returned and she had to refund money for me which I didn't take home. She was very rude and then I asked i want to talk to the manager and she said she is the manager and she will not let me go until I pay the money that I owe after refunding helium balloons. I would never ever go there. She is unable to do simple maths calculations and kept saying our system says that i owe her. Reduculus... I would expect a casier would be able to do some simple maths calculations. Anyway I had to fo back to work and I paid cash again and left. I have all the receipts as a proof.. I would not recommend this shop for anyone..

I just wanted to say how awesome you guys are. I’m so impressed with the fast delivery, I ordered my items on Monday the 9th and and received them today in Melbourne 11th. Well done guys, I will be recommending you to everyone I know.nThanks again.nnHave a great ChristmasnnJules

So many things to choose from! My new fave craft place