Enterprise Rent-A-Car

first the experience was great from start till almost finished. there was a miscommunication that resulted in a balance owing. when confronted with this there assistant manager Lecan stayed very professional, even when i was not be a pleasant gentleman. I did always stay a gentleman just not always a pleasant one. He rectified the situation and made me and my sister a happy customer and we will be happy to return.

If I could give this location 0 stars I would. Their service is absolutely HORRIBLE! The woman (short, wears a head scarf) at the front desk is AWFUL! This is the second time we've dealt with her and she was unpleasant both times. We didn't think much of it the first time since it seemed busy and thought maybe she was just overwhelmed as it was only her and one other employee at the front desk. We dealt with her this past weekend again and this time it was to return a vehicle and she was rude and unpleasant. It felt as though that since we were returning the car, and had already paid, that we weren't deserving of decent customer service. She lied and stated that they weren't running shuttles due to COVID, but we had a shuttle come pick us up to pick up the rental vehicle, and had shuttle services for a rental we had a month or so ago. She stated that no one was available to drive my father home since there was only 2 employees working at the time. She did nothing to arrange a ride back home for my father, and there were in fact more than 4 employees that entered the premises while my father was waiting for a ride. Others at the location are nice, and we've been regular customers at this enterprise location prior to dealing with her but she is ABSOLUTELY AWFUL!!

What amazing service.... Lekan did an exceptional job taking care of me!

Amazing customer experience! Very friendly staff and a great clean car at an affordable price. Would definitely come here again, thanks!

Avoid this business. They have absolutely the worst customer service. I reserved a vehicle for the next day, in which their site showed plenty of options. The car was reserved for noon on Sunday for a week long trip, when we arrived, the lady at the desk took my name and said there is no car available. The lady said that she tried calling, one time, at 7:30 in the morning on a Sunday, and did not leave a message. I asked her if she could help us find another option at another branch and she just said they're all closed now and there might be a different rental company down the street, but is pretty sure they're closed too. And that was it. We had to scramble to find other options, and did, we were helped and offered a better vehicle for a cheaper price at AVIS. The complaint was made to the district manager, but he/she didn't try to reach out so I'll leave this review. I hope it helps the next customer avoid the hassle we did. Try calling more than one time, leave a message if there is something wrong, and actually help your customers, because you did not even try the bare minimum of customer service. I won't be using Enterprise ever again.