Budget Car Rental

We were so impressed with the young lady working on February 1st. She waited well past closing time for our plane that arrived later than expected. The car was clean and ready to go in a snow storm. Well Done!

Good customer service

If I could rate them lower I would. When renting from them in October they first gave us a vehicle with expired plates and as it was below the full tank line when we returned to the London Airport location to report this, they told us we either needed to drive it to get gas or pay their fee to fill the gas tank. This was after waiting for someone to come to the desk (the sign said they would be there at 5 but by 5:15pm we were still waiting.) No apology or anything. I don't know what the other locations are like but I would definitely not recommend renting from this location.

Absolutely fantastic service. Easy to work with and the car was spot on. I would highly recommend Budget at the London Airport.

I would give 0 stars if that was an option. What a pooly run location!!! The guy running the store, I think his name was Russ, was completely useless and very rude!!! I was embarrassed standing at this kiosk while litterally right next to me, there was a rental place called Enterprise Rental where they were smiling and treating customers the way I would have expected! Even the people at Avis seemed to care more about my well being than this clown! Thanks for making the decision easy for my future rental needs while in the London area. To make matters worse, the car they gave me was dirty, inside and out, and was in desperate need of gas and an oil change!