Alamo Rent A Car

Worst customer service. I left my house key with the rental car key when I dropped it off and I didn't recieve a call back to let me know that they have my key. When I called to ask for the key, the guy said he doesnt know anything about the key and that the car is rented. Why do they rent the car back without taking my key off🤬. Never renting from them again.

Micheal was Awesome! He had me booked and processed in under 5 minutes! Found out I was going to be doing a ton of traveling for a wedding and suggested to upgrade to a brand new BMW for the rural driving. Wow - what a difference! Made all the driving this trip super enjoyable! Even after the trip was coming to a end - we wanted to extend the rental and add the significant other as a driver to use for a day. Micheal got her added quick and easy! Under 5 minutes again! Asked about how the wedding went, ect, ect. Just amazing customer services. I rent cars often for work trips. By far the best experience I've had. Keep it up!

Rented a car for a week here and forgot something in the car. when I got home I tried calling their number several times for 2 weeks but never had an answer from their lost and found number. I even left messages which they never once returned. Moral of the story is don't leave anything in the vehicle because you'll never hear from them again. I'm not sure if they kept what I forgot or not since contacting is almost impossible.

Flight was delayed and due to arrive about 30 minutes after closing. I called to make sure that they would be there. I was reassured that they have my flight information and not to worry as policy to wait up to 2hr for delayed flights. Sadly when I arrived they were closed. Called them in the morning to complain. The supervisor (Bhavneet) told me that it was a stupid US only policy that they are free to ignore. Then hung up on me. Very classy.

Great service and rates.