RBC Royal Bank

HORRIBLE SERVICE. Lost $300 of my money and it has been three weeks and this issue is still not resolved. We were told the online banking was having issues properly reflecting the correct balance and the cash deposit we made was in fact in the account even though it was not reflected online. They assured us the money was in there. However, all our bills bounced back due to NSF funds because they had lost our money. Also, the teller was supposed to put overdraft protection on my and my partners account and they didn't. If they had, our bills would never have bounced back. They also didn't return the $90 NSF fees in our account for their errors. My partner had to go in to the branch 3 TIMES to get these fees paid back to us in cash because apparently their online banking can't be updated/fixed on their end. We are now going in a FOURTH time to try and get our $300 back and resolve the issue once and for all. The degree of unprofessionalism and lack of urgency this bank is taking to resolve all of their mistakes is honestly shocking. I have never been so dissatisfied with a banks incompetency. Once I receive all the money back that RBC owes me I will be taking my business elsewhere.

Had a great experience with Ryan yesterday while opening a new account at short notice. Would highly recommend - a true professional and gentleman. Thanks again for your help 🙂

The staff is very helpful and friendly with teenagers and people with disabilities.

Banked in different countries and different branches, and RBC in Dollarton Village is BY FAR the best banking experience I've ever had. From the teller staff, to the investment specialists, they are all wondeful and helpful.

Multiple ATMs and Cashier's wickets. They can clear through queues fast and everyone is very friendly.