RBC Royal Bank

They are part of Dr Bonnie Henry's cult, because their employees have to wear masks. I wish my monthly fees didn't go to security they have to hire. Great service otherwise.

Absolutely atrocious customer service. First you get automated voice, then you have to have a client card or a credit card?? What if you are not a customer? Then you ask for a branch person and there is no one. Of course there are no managers ever available which as we all know is a stall technique. Then after all that they disconnect the line. Why does anyone deal with this bank - they overcharge you and their customer service is atrocious.

Normally I don't write reviews but I have had such excellent service from Harry Wong that I had to take the time to mention this. My wife and I have met with him for both personal and business banking, and we always leave shocked at how far ahead of the curve he stands. He always goes above and beyond what we came in for. We have never had an advisor with such genuine interest in helping people with their banking, at his level of expertise and efficiency.

Staff are friendly and quick. Very professional! Also wanted to leave a 5 star for the online/phone service I've had at RBC In general. Same feedback. Very courteous, quick to explain issues and solutions, and always offer alternatives to my benefit.

Great services and excellent customer service