Routes Car Rental

Don't rent car from ROUTES car. Cheap vehicle. I book doge caravan. Bas smell no screen for backing up. No customer service. We book one can and another car. Car was ok but not clean They allow to drive only 200 km in a day. I ask them because when I book not mention on website. Jason customer service guy name told me it's 200km . They mention in term conditions. Every time when I go to vacation I book vehicle. This is wrost experience. My pick up time 4 o'clock and I have to wait till 5 because car was not ready. Other company provides full fuel tank. But their policy like same fuel level when you pick car. Hard to match with that fuel level. Basically they're trying to be over smart. Even van engine oil need to change. I talk with guy he said only this vehicle available. Break's was totally damaged. I drive downhill on coquhala really hard to stop. Be careful guy. Pay 5 or 10$ extra but rent from other know companies like national or other.

Worst experience. Took an hour transit to get to them, they offer insurance on their site but that’s not the case. Had to travel again to get the insurance. And due to some problems with their machine, I couldn’t pick the car. The employee asked me to talk to customer care and that they WILL provide FULL REFUND but the customer care was so rude and they didn’t even refund half the amount. They don’t accept their mistakes. Very unprofessional, don’t know how to talk to their customers.

Great customer service. Edward was able to help me and took care of everything that I needed. Keep it up!

They used to be good but new staff don't know what they are doing and are rude and incompetent. totally unprofessional.

Absolute joke! Terrible business with very unprofessional practices and shady communication from staff. Zero accountability for their mistakes. On the their website they offer insurance. This insurance was paid for upon booking a rental. Upon arriving to pick the car. We were told that the insurance we purchased was only for foreign drivers. There was no indication of this anywhere on the website at all. They blatantly mislead people into paying for extra services that do apply to Canadian citizens. We have called and emailed several times; only to get a response saying “No refunds” They have taken zero responsibility for their mistake and charged us anyway. Absolutely terrible company! Do not waste your time or money.