Thrifty Car Rental

Yes, I recently rented a car from this location, as I had a wedding to get to. This wonderful Indian lady behind the counter was a delight and really put me at ease. Another employee passed me a donut! It was magic! I’d so come back and rent a car from here again!

This is without doubt the worst service that I have ever received. I had a 3pm reservation, arrived 15 minutes before only to be rushed out by the rude guy working there as they closed at 3pm. Needless to say, I had to leave without the car and was forced to cancel and travel to another rental company who thankfully couldn’t do enough to help me. This place is not very appealing to look at and the staff are very unprofessional. Use at your own risk. Wish I could give zero stars.

The older man that works there - he’s lovely ... The manager? She is completely disorganized and unprofessional. The people at the desk lack some serious communication skills. I rented a car - the manager pulled it around and said “there’s no major damage” andthat was it. She gave me the key. Didn’t go through any of the features of the car - didn’t do a walk around to see the condition of it. She then gives me the paperwork - completely different car is listed on my agreement. Later that day she calls me to come back so she can switch out the insurance papers because the they had the wrong papers in the car. Good thing I took a picture of the car before I left the lot. It did have damage. When I returned the car - the first thing the manager said was “oh what happened?” I’m Like - are you serious? This is how it was when you gave it to me. I have a picture I took of it the morning of the rental. So then she’s like “oh yah... this one has a claim against it from previous driver who had backed into a curb or something To top it all off - I left a CD in the car and realized after I left. I called to ask someone if they could check and they said they would get back to me. No one got back to me. I called back the next day and again someone was supposed to call me back - obviously they didn’t. So I called back a third time and it was someone who doesn’t normally work at that location - she checked for me and called me back in 3 minutes saying she found the CD. She also said they should have checked and it was the easiest thing to do. So - all in all - if you catch them on a day where somebody from a different location is working there - you’re in luck! She really was great. The manager does not know or care how to run her business She doesn’t keep track of her cars - doesn’t return phone calls and really seems not to care. I’m sure she’s losing a lot of money...

ABSOLUTELY HORRIBLE. I had an absolutely disgraceful experience with this location and had to file a formal complaint with Thrifty Head Office. The young girl (looked about 15 years old) that was working alone could not explain or answer any of my questions about the insurance. She couldn't tell me what would happen if I was involved in a crash - something anyone would like clarification on! When I returned the vehicle, I was asked to hand over the keys to a disheveled man who emerged from the back and said he "cleans the cars and the staff had gone home"....... it was still within business hours. I asked for a receipt and confirmation that I had returned the car and he could not use the computer, had to call the "owner" and the whole process took THIRTY minutes. I called the next day to complain and the "owner" was sarcastic and rude. She did not seem to care that a very dissatisfied customer was looking for some kind of resolution. She offered me nothing unless I would rent from her again and she could reduce the rate!! No one would give anyone repeat business after such an appalling experience. I told her I would report this to head office and she basically hung up on me. Completely unprofessional and unacceptable experience. This location represents Thrifty and Hertz - such a complete lack of professionalism was unbelievable. I will certainly be sharing my horrendous experience with others. DO NOT RENT FROM THIS LOCATION.

Rohan is really doing good job, he suggisted my best kia car on cheaper rate