Budget Car Rental

Easy location to access off highway 97. Quite a large facility as they also have storage units. The vehicle, while having many kilometers for a rental vehicle (50,000km) was in excellent running condition. Inside was very clean. The gas tank was actually full for a change. Frequent car renters are quite familiar with renting a car and the previous renter stopped filling as soon as the needle showed it was full (of course one can always put more litres in). The staff person Blake was excellent but frankly he needed help. There were 2 other customers in front of me and while he was efficient and friendly, an additional person would have been beneficial. Covid 19 protocols were in place.

Clean storage facility and EXCELLENT customer service. Ryan and Blake really went above and beyond to help me out. Best storage in West Kelowna!

Ryan, Blake and Jordan go the extra mile to accommodate our needs and take the time to explain whatever question we may have. Great cars in good shape.

I have rented from this location a number of times before, and have always had great service. This time around I needed some extra space for people and luggage, and when picking up my vehicle the team there was fantastic with outlining the options and coming up with the best solution for me financially as well. After I returned the car I was overcharged slightly from what I was initially quoted. I connected with the general info email address and was helped out immediately. Errors happen - but Budget was fantastic with making it right. I'm very pleased with the service I received from start to finish!

My last review, some years ago I placed, was a 5 star and then my review went missing!...weirdly! I went to edit here today and my good review from before was gone completely...? I had to demote the stars down a bit as I used to be suggested for my very careful move help at times by this Westside location and now no suggests at all my way for so long and all cause I had rented a truck in Kelowna, not even this location, some years ago now, and was promised all winter tires by dispatcher to go to Merritt with and only two tires had mud and snow when I looked and it really concerned me. I got zero of any sorry back from that location so I had to call them out on it of course. So then I heard back from the Westside manager only weirdly and I never even rented from that location. Just to give me heck and to argue that the tires were better than I had reported!!! That sat as well as some ducks in a pond with a ton of hunters and dogs present! This past CDN Thanksgiving I even tried to send a wish their way by postage and IGNORED! To try and make amends and to be the bigger person! And each year until this year I had sent a Christmas card too, (for many years), and no card ever sent my way and I am a person/human too! So this all has not sat well and I have suggested their storage facility to customers like 30 plus times! Maybe even 40 times, lost track but many times! Has to go two ways! No thanks and no care! FRUSTRATED to max and had to voice it all finally! NP, Kelowna, BC