Enterprise Rent-A-Car

They werent they when I arrived but was early and they were really quick once they got back!

Just visited the West Kelowna location on Saturday. The lady that helped me was rude, short and not friendly at all. I was in there picking up a rental that ICBC had pre-arranged. The agent didn't explain anything. Barely said two words. Ripped through the rules so fast I could barely understand. When we did the walk through to make sure there wasn't any previous damage, she was annoyed that we (my husband and I) pointed out some damage to the wheel. And another small ding. She acted like we were imposing on her. I didn't ask to get rear ended. I didn't ask to have to rent a car because mine was undriveable. Like, lady - I don't want to be here either! Have some customer service. If I had my choice - I would never deal with them again. Definitely won't be recommending them to anyone.

Went there to get a car through an icbc claim was never told I couldnt give a cash deposit now I'm stuck in westkelowna and I live in lumby. legit worst customer services ever. We use alot of rental companys for customers who come to our shop and I will NEVER use this company plus the female that is at front desk was very rude and unhelpful. The older gentalman that picked me up how ever may be the only good thing at this shop better off renting a uhual moving truck while my car gets fixed at the amazing boyd auto body shop.

Rented a vehicle from West Kelowna location. Spoke daily to agent at this location verifying the type of car and pick up time. Well assured everything will be ready with car, time and date. Arrived on time for pick up, no car ! They said it’s on its way from Kelowna! Should be here in 10 min. Waited 20 and found out the car hadn’t left for us yet ! Agent called and told us the car is still parked in Kelowna..... Did we want to drive in and pick up the car ourselves ( 40 min drive away ). The reason we picked the West Kelowna location was because the driving route was much more convenient ! At this point time was ticking and we cancelled and went onto another plan. Will not use Enterprise again !

Horrible customer service!! DO NOT RENT FROM HERE!! The lady running the west k store is very rude to customers. She does not know how to treat people with respect. Wrong vehicle was reserved and provided. They were supposed to call when another vehicle became available. No phone call for 2 weeks while we had the rental. Registration took over an hour to get checked into the rental. I was charged for a windshield that was not broken upon returning the vehicle. Nobody will return phone calls, no pics provided of said damages. Have requested for a phone call back from the area manager several times. I will be reporting this place to the better business bureau. DO NOT RENT FROM HERE!! $500 was charged to my visa that was not authorized and they can not provide proof of any damages, or even call me back? The lady at the front will tell you she is the manager??