National Car Rental

Although initially a pleasant experience, it seems that our first impressions were not accurate. It has taken a week and four phones calls to get a receipt, only for us to find out that we had been charged two extra days. We called both this location and the main customer helpline, only to receive the same inadequate customer service. And still no receipt.

Becky and her mum were great (albeit Becky's mum does keep you on your toes!) Warning to people dropping off at Nanaimo, read their Google reviews first (and take lots of photos of the car)

Unbelievably the worst retail experience of my life. As a business owner I cannot fathom how the person who "served" me has a job. National has been great in the past but this experience was beyond reproach. Shame on you National.

Worst service I have ever had at a rental agency. Would rather walk than to have to deal with them again.

The weekend receptionist was extremely rude, and unhelpful. Call Budget