Enterprise Rent-A-Car

Was looking to rent a minivan for two days and none of the Enterprise locations in Ottawa had one available even though I booked two weeks in advance, I was upgraded to SUV at Kanata location which I had to accept reluctantly, called the CARLETON place location and they got me a minivan from smiths falls and were able to switch the SUV for a minivan. Huge shout out to Vanessa for getting us the minivan and making the whole process a very efficient, hassle free and wonderful experience. Would definitely recommend this place.

100% recommended! Great Place to Rent a vehicle, customer service and a overall positive experience is clearly their priority. Iv been renting car for over two years now,so iv got to interact alot with the car rental reps/employees. I must say Daniel went above and beyond. While handling my rental not only was she very professional, but after getting a flat tire, Daniel actually went out of her way to come back to the office even tho they had closed for the day and put me in a new car so I didn't have to be left waiting for a tow truck or them to open again in the morning. She was genuinely happy to help me and I couldn't recommend this place more.

Why is it so difficult to list your rental requirements when booking? This is a known problem across all locations - inconsistency. In two separate places on your website it says you accept all major credit and debit cards. It states that when paying with debit, you must supply additional information - ok. I read through your list. I came with 4 utility bills and current auto insurance policy; but was turned away. I read through the list we were provided in person - same information as your website. The rep said something about the US. I pointed to the Canadian site. Save everyone’s time and update your website; tell us over the phone; list your individual rules by location...Something! An already stressful situation made much worse. Location was clean. Never saw the vehicle.

Great experience. polite staff and new car that was very fuel efficient. Definitely recommend.

This enterprise is located beside the car dealership in Carleton place. Very efficient service. I called for a vehicle and was in one about an hour later. Friendly staff, clean car.