Banque Nationale

Not worth it. Go to RBC or BMO down the street. Terrible service. Was questioned for 30 minutes, to be able to change my nip... only to be told, they aren’t certain I’m who I am so nothing can be done... despite all the cards, and answers I gave them.

Even if you delete my testimony, I will republish it. "We are leaving the National Bank for another institution. BNC owes us a bank draft in the 4 digits and no one seems to be able to tell us exactly what it is. It's been 3 months since they blocked our funds. We learned that they actually deposited our money in an old account with my spouse. It has been 3 months since we have to borrow from our family because BNC does not want to help us. We are told every day when we call that they will do everything in their power to help us and transfer our money to the joint account that we opened about 3 months ago and that was very poorly configured. Basically, I happen to be the primary account holder and my spouse, a mere attorney. Which means that I have to authorize almost every time he has to call customer service. To date, we have asked again for the famous bank draft last night. Today, we are told that everything has been sent by mail but that they can not (or do not want to) provide proof of delivery. During this time, in spite of our politeness and our extreme patience, it is the people who are kind enough to help us that we are embarrassing ourselves monetarily. It does not make sense! In addition, I learned today, following a request to check with the Caisse Desjardins, that National Bank authorized post-dated check draws in advance. That is to say, my mother had postdated 10 checks to a fixed amount to pay monthly but in the end. National Bank therefore had to cash an amount in the 4 figures in the Desjardins account but the checks should never have been cashed now: they were postdated until September 2017. I find the situation extremely frustrating and deplorable. We call every day and all we find is that they do their best. But it's been 3 months already! I even have written evidence from National Bank agents, so e-mails, which assure us that the money will be given to us on the evening of sending the e-mail and so on, but we still have nothing received and accumulate a debt that begins to weigh heavily on our family. " P. IF YOU HAVE A DISPUTE WITH THEM, FORGET THE OMBUDSMAN. WE'RE MADE AND SAY '' THE OFFICE OF THE OMBUDSMAN IS NOT THERE TO HELP CUSTOMERS. WE DO NOT HAVE ACCESS TO THE RECORDS. ''

Frankly, do not ask too much of the lady I talked to today because she was very condescending. Attitude and terrible service.

I have been trying to call you for 2 weeks, you do not have a voicemail at the reception and your employee register does not give any name.

Opening time not very flexible, poor service