Budget Car Rental

BAIT & SURCHARGE pricing, a blatantly deceptive tactic designed to mask the real price. Makes price comparisons challenging, and restricts competition. CHECK YOUR BILL!!!

Good service great people work there friendly

I'm in person to rent a vehicle, and they won't accept an over the phone credit card, even on a corporate account. Who in the world operates this way.

Just a normal experience when I picked up the car in Victoria airport. The car we got was perfect for what we needed but they tried giving us a 4WD while we had booked a smaller car, trying to say because my flight delay, they didn’t have the car I wanted. Then magically the car I had booked appears as I was going to another car rental place! We returned the car in Parksville and that’s where the staff were super friendly. I suggest to Budget to take some of this small town customer service to Victoria and right across Canada.

Great and very helpful team. Book in process was very fast and straight forward. I'd booked in advance which helped, though complicated immensely by the offer of a whole host of additional charges that while optional one felt obliged to buy 'just to be sure'. I just wish these car rental companies give you a simple flat rate all inclusive quote on their websites when booking and without surprises on the day. I ended up paying about 40% more than the original booking quote which in my view was excessive for what it was - hence 3 stars!