Budget Car Rental

Do not rent at this place... Customer service is horrible the clerk didn't not check gas level when he gave us the truck. Now he want us to pay for full tank even is the truck was not full to begin with. Also the clerk didn't car of any explanation the only thing he was saying is that is doesn't care of this job and is was quitting in 2 week. I would not go back to this location ever again

I’ve never experienced such terrible service from such a large and well known company. I would strongly suggest an alternative rental service unless you want to risk your entire trip on “if” they have your car available. This is not aimed specifically at Budget Dorval but all of Budget in general - Budget Dorval did the best they could. Long details below. I ordered a rental about 3 weeks in advance of an important event from Budget near the Montreal Airport. 2 hours before pickup I received a call saying there was no vans available and they most likely won’t have any the following morning either. I asked if I could receive 2 regular car rentals instead - however they had no cars at all left. They told me to call customer care - they attempted to find me a rental at a competitor but since it was so last minute - they were unable to find any vans available in the area. I had to scramble, drive 60 km out to pickup a regular car rental instead of the van, find another driver and then use my own vehicle to avoid completely ruining the entire weekend. We then had to pay for 2 sets of parking, gas, Uber, etc. Since we were unable to get the van. All this was explained to 2 customer care agents who mentioned to email with the receipts of the gas and Uber rides for compensation. In the end, I was only offered a free car rental voucher - when I explained I don’t need the rental voucher since I didn’t plan on renting from budget again; they said there is nothing else they can do. I strongly urge you not to rely on this company if you have important plans that revolve around your car rental. Simply choose another service that will ensure they have enough vehicles for you.

Guy was quick & efficient. I was on my way with my rental in no time. Nothing to complain about.

Great service. Good prices. Easy all included deals. Gps and insurance included in the price.

Unbelievable service from a friendly and professional staff. Walkable from the Via Rail station.