HSBC Bank

Not really a problem with this particular branch. But I was never able to reach the branch over the phone. Ended up talking to HSBC call centre. They said they were to forward message to the branch for appointment setup. Waited for a week and nobody called. Emailed my Relationship Manager and the email got bounced back. HSBC has some sort of stupid policy that blocks email from clients. The whole HSBC system is simply ridicules, making things very inconvenient for clients!!!

I have mixed experience with HSBC and this branch specifically. Some of it is good, especially for simple things. Some of it is really painful. The reality is though that simple things these days are done over the Internet (which still has some to be desired in case of HSBC). More complicated things, in my experience, get entangled in additional unnecessary complexities, mistakes, frustration, and lack of knowledge or training.

Don't trust the bank anymore. I opened an advance checking account and deposited 10K for 4 months. Got nothing on welcome bonus. The branch never really tried to help you. my worst experience with banks.

Worst bank experience I do not know why a bank manage says that the people using ATM are not their customers after i got ticket, and when i want to open an account, he said why, and ask the reasons to stop me from doing that indirectly. when i wanna get a account, every other banks show their enthusiasm, HSBC real shows their special. will never have business with it, and will share the experience with my friends.

Comparing to the HSBC branch in Crystal Mall, this branch has much less people as always, so the wait time is much shorter.