HSBC

Always very friendly and helpful. Never have to wait very long.

This branch contradicts itself everyday. Tellers supervisors Ingrid tell me one thing and telephone banking tells you complete opposite. Ingrid gave us a long conversation about credit card and how we must have it with internet banking stating this was a secret. All incorrect and for once telephone banking correct. Was going to invest a large amount of money once again but I cannot chance it. So many phone numbers for customer service but it takes hours for them to respond to calls. Tellers are nice but really work at a snail's pace.

never coming back since you campaign against the Canadian Oil industry.

They need to address the fact there is nothing there to let people know the line starts here or wait here. One time I was waiting in line, a lady was also waiting beside me waiting, a guy stands on the other side and just wanted to cut line, I had to tell him there was a line. Another time some guy stands right behind me while I was making a withdrawal, and I mean right behind me. I never had that happen at other locations or other banks I deal with like TD or Scotiabank.

The worst bank ever, unprofessional , contradictory information