BMO Bank of Montreal

I experienced horrific customer service from the bank manager who would not lend the needed assistance to rectify my situation. As a manager to say he could not contact another part of BMO to help move along my situation is mind boggling. This situation has been going on since August and only now that I have gone above and talked to higher managers and an Ombudsman do I see an end in site to solve my relatively simple issue. In addition, to solve my situation, all BMO has to do is allow an electronic transfer from my insurance company to them. BMO will not do this as it is against their policy. Why a bank will not accept an electronic money transfer from accredited insurance company I will never understand. Front line desk people were nice and doing their work. The managers hide in their office and claim to be able to do nothing to provide assistance when they are called upon.

If you're in a hurry, I advise not to go to this branch. It is a long wait, only 2 are open and there is usually a long line going outside.

Unfortunately I experienced my worst banking here in Canada with BMO and I've been working with almost every Canadian bank and they all give me a much better customer service. These people told me you can come to the branch and talk to the manager and when I came there after 45mins of drive + 30 mins of waiting + 45mins of time for returning home, they told me the manager has a meeting and we'll give you a call. Maybe you like them though, it's up to you but I guess they don't value your time and money. They also had to give me a 300$ bonus by the end of August ( now it's the end of October and I haven't received it yet).I've got these bonuses from at least 4 other banks in Canada very easily but BMO is making it difficult like I should give up the money. Hope I'm wrong and you guys have a much better experience with BMO!!

During this crisis, this branch immediately have to develop the strategy to manage to serve customers (no how important clients are) to increase efficiency on their business. Line up will be continued for long weeks and there must be a number of clients who need financial help since almost entire economy has been shut down. It does not mean that bank business can have high nose on customers like follow whatever direction we ask, we don't care how much time can be wasted for you (customers) on lineup. Any services cannot be provided on site can be simply re-directed with simple questions 'what brings you today' to customers on line up so that clients do not waste time on long line. If any business industry describe themselves as 'PROFESSIONAL', they also have to keep in mind that how time is such a valuable asset to each individual.

Having worked at 2 other banks myself, I can see this branch’s customer service is pretty horrendous, inefficient and incompetent. Went for a simple cheque(bank draft) deposit and took an hour. The line up wasn’t even that long (4-5 people). There were only 2 tellers and they didn’t seem to know how to do much ( one was new so can’t blame him) which is why you need a good teller support staff but she was rude and unhelpful. The branch needs to learn how to operate better. Most of the customer’s requests were simple transactions that should’ve been done in a few minutes. A smile here and there wouldn’t hurt either.