RBC Royal Bank

Went to RBC bank today to update my mortgage information that an inexperienced clerk made a mistake on 2 weeks prior. I wasn't happy as it caused my account to be in delinquent status, but one of the advisors Helen Li helped me patiently and fixed all of the mistakes made by that clerk. I was impressed with her services and professionalism when dealing with an annoyed customer on mistakes she didn't make. I left very satisfied and would recommend her if you're looking to have a good banking experience.

other reviews dont lie, this branch is horrendous, they have caused numerous errors with my bank account, mortgage, and credit card. I have paid multiple NSF fees due to their incompetence ! stay away at all costs. I will be switching from this bank so I can avoid this level of negligence. Their mortgage person (shark-something, actual real name!) has to be one of the most incompetent people to have ever stepped foot inside of an RBC branch, messed up my accounts, missed numerous appointments.

Worst branch ever. Staff was rude and incompetant. Manager was even worse. I have been banking with rbc for 10 years and never been so disappointed and disrespected ever. MY OPINION - GO TO A DIFFERENT BRANCE

Worst RBC branch ever. I regret ever have an account with this particular branch. The manager Ryan Kolba doesn’t know what his doing. His not qualified to run a branch. RBC need to take a look at this branch because they’re so terrible and unprofessional. They can’t even help a customer and lack communication skills. Don’t open an account with this branch because you would have a terrible customer experience like I did with Ryan Kolba.

I like RBC but I don't like the layout of this branch. Its hard to tell where you're supposed to stand in line, that stressed me out a bit but the teller and manager I spoke to were very good at their jobs. Would have preferred the traditional layout.