National Car Rental

My experience was excellent with this national car rental, when I picked up there was two amazing staff who were an absolute delight to have behind the counter. I was even upgraded from a compact car to a full size, and when I returned the staff was quick and on the ball getting me out the door to catch my flight out! Would recommend to anyone coming to visit the area, rent from this amazing establishment.

Customers can rent and return their vehicles to other service centers located almost everywhere in BC. The basic needs of a car rental can be found in their service.

By far the worst car rental experience I have ever had. I travel extensively with a national and provincial sport organization and can confidently say that I will never do business with National car rental Prince Rupert ever again. I will fly into Terrace and drive since National is the only option, before I will give this company any further business. I will also caution friends, family and colleagues to avoid renting a car from this particular business at all cost. The woman working was incredibly rude. She was clearly miserable in her job. Quite frankly I’m surprised she has a job. I felt bad for the younger girl working beside this lady for having to work with her. She seemed hesitant and apologetic for her coworkers behaviour. When I picked up the car rental a week ago I had the same lady I did when I returned the car. After my first encounter I figured perhaps she was just having a rough day and chalked it down as that. When I returned the car a week later her poor attitude and hostility was the same. Car rental is as much about customer service and decency as it is about the provision of a vehicle to patrons. I genuinely hope that management does a thorough job of retraining this worker as she currently has no business in representing a worldwide company like National. I expect better. People expect better.

What I have come to witness over the past couple of years has gone on long enough. The local National Car Rental is doing their car clean ups in an alternate location. These cars are being raced back and forth between the store and the garage where they are cleaned. I understand that the two locations are a distance from one another, although that does not mean speeding and failing to stop are acceptable. We are all to blame for bad driving habits from time to time, but when someone does it daily and is getting paid to do so, I feel even worse for worthy individuals that are unemployed.

Hard to contact. Service lacked in many areas, particularly friendly. Did not offer recommendations of what might be a better option. More bang for my buck. IT was "Take it or Leave it" Attitude! Prices were a bit high for the limited mileage.