CIBC Branch (Cash at ATM only)

I have had my account with cibc for years and never had any problems until this year,all I've had is problems. What's the point in talking to the fraud department if they don't tell you anything???

I would rate this branch at a lower rating if it were possible. The financial advisor I dealt with was not knowledgeable at all and very unhelpful. She was unable to answer my questions and when I asked her to speak to the branch manager on the phone (who seemed much more knowledgeable and did answer my questions when I was in the branch) she told me "no" and that she was "busy" but did not say she could phone me back or any solutions. When I began asking her questions it was quite clear she was trying to cover her tracks so that I did not escalate over her head on more than one occasion. Highly recommend finding a different branch!!

I have had several dealings with this bank without any issues - very courteous and professional service

One of their representatives was extremely aggressive with me over the phone when forcing me to book an appointment with an advisor. When I told her I didn't have my schedule to look at (as I was driving at the time) and wasn't able to write it down, she told me she would courtesy call me the day before the appointment (that I reluctantly had to book because she did not take no for an answer). I didn't get the call, then the day after the schedule​d appointment (that I didn't even want) she called...letting me know I missed the appointment the previous day. When I asked to speak to a manager about the issue, she hung up on me. Horrible customer service. I don't recommend banking at this location.

A useless bank.