Budget Car Rental

I'd give 0 if I could, operator is an absolute buffoon. We reserved and paid for a "full size car" and were given a Nissan Kicks, a vehicle that is smaller AND less powerful than many cars in the "standard" and "intermediate" classes. Operator said that the vehicle was the SAME class as a midsize sedan and a Dodge Charger(!). Why the posted difference in class on every rental website then? Not to mention the vehicle was delayed 1.5 hours with no notice. I gave him the benefit of the doubt and said it must be busy but he responded "no it's actually been slow for awhile"! Went and booked with a competing rental agency who laughed at the idea that a Nissan Kicks was being passed off as anything bigger than "standard" class. First and only time dealing with Budget; never again.

I was not even shown the car, they just handed over the rental car keys, paper work and told me to go and take the car. Whereas enterprise rental person used to take me to car, inspect the car for any issues, check mileage, explain what other plans or addons I can add.

I dont' know why my name say Funny Skits but this ain't funny. 0 stars IF I COULD! CUSTOMER SERVICE IS SHAMEFUL .. If you want someone to Wallahi Alazim you and be lying than this your place, shame on the employee wallahi'd to my face and was still lying! I rented from this place 3 times in the past month and they never had the appropriate car ready for when I arrived or yet any cars at one incident. Sent me off in a dirty, crumb filled van. Each time Ive rented from this location Ive had to go to the airport to exchange vehicles. Do not waste your time. Give your money to a business that appreciates its customers and values their word. BACK TO ENTERPRISE I GO! :)

DO NOT USE BUDGET/AVIS - EVER. Made a reservation for pick up at 5pm. Showed up at 4:30pm, and was told they did not have any cars available (really?!) and that I should check back at 6pm when more cars were being dropped off. They also said they would call me. I showed up 5:45pm, and they had closed! Locked up, lights off, alarm set, no one there, 15min before closing time. I called "customer service" and was told there was nothing they could do, and that I should call the next day. The next day I called again, and was told the best rate I could get was the same amount I was paying for a 4 day rental... except for only 3 days.... (ie, they were charging me MORE for my inconvenience)...

Such rude, unethical morons own this business. Please avoid at all costs! If you make multiple bookings, the owner (Aseem Khan) will personally call you and talk to you in a derogatory tone and threaten to cancel your bookings. I wonder how budget gives franchises to such idiots without vetting them properly. You really have to hate your company for letting people like these ruin your reputation.