Avis Car Rental

The customer service personnel who checked us in and the other who checked us out were extremely professional. I would recommend this location for all needs (couple and large family). Because I have rented small sedans to seven seaters in this location. All of them in great condition. Overall they provide excellent customer service

A little honest review here. I had a little confusion with the payment on my end with credit card payment, I contacted head office and contacted my bank and couldn't get it figured out. The service was already good at the Burnaby location when I had dealt with them, pricing is standard for car rental company, market price. After dealing with Head office about my concerns, I could not get a non generic response from them so I took it to the manager here, Aseem, and he quickly investigated and promptly gave me an explanation and answers on the hour of me asking him, after I had dealt with customer service for a month. Great place, the manager does a swell job at Avis Burnaby

One star is being generous. The experience Ive had with this company has been difficult from the start. I should have taken the signs to steer clear from the beginning. Started off calling about a rental since I was visiting from out of town and the airport had no rentals. Since I was stuck I went with the company nearest to where I was staying. Called and was told they had no vehicles but would be getting more and to call back. Call back and still no cars. This went on for 2 days of my trip. Finally go to the rental company only to find out they actually had vehicles and were lying about not having any. After finally getting a vehicle you're given the keys told to go to a car garage and basically hit the alarm to find the car. Car was given at 2/8 of a tank, went back and reported this and they noted it. What a surprise to find when I return the car I was charged $150 for not returning it on a full tank. Been waiting 2 weeks for a refund that I was told would take 3-5 days. Every time I call I am given the run around, my manager will call you back seems to be their favourite line. The manager calls and we get into a shouting match because he is on the road and doesn't have time to deal with refunding me my money. Poor customer service. Poor attitudes. Poor management. AVOID, especially if you want to avoid being stolen from.

I really like this location! my friend Sabreene recommended it to us, good customer service, and really good price. Will definitely come back :)

I use Avis Burnaby very often. it's near from my place which is located at Kingsway so, it's very convenient. Also their cars are always very clean and nice, the staffs are professional and friendly. I recommend this place :)