Hertz Car Rental

Absolute worst in the city for service and covid measures. Employees don't like to wear masks. All of the other reviews saying this place will find a way to over charge you are accurate. Issues never corrected and excuses made to cover up for employees that are always friends of the manager. AVOID.

Stsy away! They charged $500 for a minimal crack in the windshield that they included in the inspection! At the return, they just said what's in the inspection was something else in the same exact spot.

Beware! They always will find a way to charge you more. Worst service ever, it comes all from the manager

Now let me tell you what happened, I sold my car today as I am moving out of the country, only had an interim driver;s license because I am waiting for registry to extend my license. I booked a rental online, showed up in this brutally cold weather of minus 40, only to be told by this dude that he won't accept my temp. driver's license because it doesn't have a photo, I offered my healthcard. So that is 2 AB govt. issued ID, I don't care if it has photo or NOT but these are valid ID. The guy called his boss, who told him don't accept anything less than a photo ID. So I said, is it okay if I take the car now and come back in the evening with my passport as it is really cold, the guy said no. So really poor customer service so far. Next in this brutally cold weather, I am calling for a cab but no answer, in this process despite wearing gloves I suffered frost bite injury to my fingers and all the while I walked back holding a heavy car seat. I ask you sincerely, why was it so difficult for you to let me rent a car, if I assured you I will come back with a passport? You telling me, exceptions can't be made? In this case you truly have the worst customer service of any rental company and I will share this story with as many people as I can to tell them how inconsiderate you guys are. Due to your strict, rigid protocols your customer has sustained a serious health issue and I hope you understand the gravity of this situation. My reservation had my phone number, if you dare, give me a call, I got plenty more where this came from.

Unorganized corporation that lacks customer service skills. They dont understand what exceptional hospitality is. This specific location doesnt inform customers where the drop off box is so please BE AWARE TO ASK FOR YOUR OWN SAKE BECAUSE THEY DO NOT CARE AND WILL CHARGE EXTRA. With that being said, when I gave them a suggestion to next time inform their guests, they just gave a whole bunch of excuses- showing they dont care about their customers satisfaction.