Enterprise Rent-A-Car

Amazing customer service, rental and very detailed in the inspection as well. Harvey was super polite and great to talk too! Was able to get a rental booked very quickly too which was super nice. Harvey was able to meet me and was early for where my car was being fixed in fort saskatchewan. The car was also super clean and well cared for as well. I would recommend enterprise to anyone in need of a rental! Thanks again for making this experience easy!

I was in their rental for 9 months. But had to switch a few times in between that time period. There are some good and bad customer service skills at this locations. Got to a point that I dealt with the regional. I think it’s absurd that they can’t do debit or return on debit and have to cut a check. Not everybody has a credit card and need to figure out a better windshield coverage policy for their rentals. Paying $300 some every time is ridiculous. What a money grab. They are extremely fast with setting up and checking in the rental. This location is better than the 50st though thankfully.

Still quick service. But as a whole, I liked this location when Greg and his crew were there. Its sad that they left the location. They had such an excellent customer service that made me rent out vehicles for almost 2 years from this location. Their service was in a such a way that we will feel guilty if we change the location. Recently I see only one person from Greg's crew (the person at the counter when I picked the vehicle last week) and the above 5 starts is for Greg's crew, mostly. I am planning to try few other Enterprise locations close to my residence (now I don't have a reason why I shouldn't ) but I will still recommend this location as the service is faster. Vehicles can be less smellier but other than that its always delivered clean, at least for me.

I will definitely be renting from this location again. 100% will be. My only and only issue with this location was when I was returning the vehicle on a Sunday. They told me to park the vehicle in front of the front doors and drop the keys at the key box. Easy and made sense. When I came to return the vehicle, the parking was ridiculous! People could’ve double parked against the building first then in front of another vehicle. But nope, people were leaving park-able spaces between the rental vehicle and the building. Another guy was having the same issue when I arrived and he just parked ON the road. That was very risky and I would not leave a rental car in the position fearing it’d be hit by incoming traffic. I did manage to get it parked properly and safely. This issue may not be Enterprise’s fault as well but it’s a hassle and very risky to leave rental vehicles on the road. My two cents about this location.

Harvey picked me up from work and drove me to the rental. He made the rental process fast and friendly. He was extremely professional and made sure I was driving a car similar to my own.