AMA - Alberta Motor Association

I went here to renew my AMA membership and also register my new vehicle, I came in with a copy of the bill of sale but it needed to be the original which I did not have. I asked a few questions about what I needed EXACTLY so I did not come back and have to leave again and the girl at the desk was very rude and dismissive. She was also making fun of a boy to her co workers who was trying to do a test there which I found particularly gross. I decided not to come back and get my registration elsewhere and not renew my membership.

I’ve never had problems with AMA before today. This review does not reflect the quality service of the registration staff, who are always pleasant and very helpful, but of the front door greeter. Upon my arrival today the greeter asks me of my visit. He than proceeds to tell me I do not have all the required paperwork for the service I required. I politely let him know that I use this service a handful of times every single summer and that I have yet to have an issue with the information I have brought. He than rudely and arrogantly broadcasts across the entire store so all other members can hear continually that I am wrong, and many times repetitively let’s me know I’m wasting my time lining up but I’m more than welcome to do so. I than politely let him know I have the required paperwork a few more times as he continues to bash me in front of all other members alongside the employee of mine I had brought with me to the registries. After already feeling super disrespected and shocked with how I was being treated he than proceeds to yell across the room again that I am wrong, that he’s talked to the correct personal and yet again I’m incorrect. I proceed to ignore him and his absurd comments and glares. I make my way to the front and the very friendly girls whom I deal with regularly help me with the service and send me on my way. As he sees we are in fact correct he leaves and heads to the back until we leave the store. I had wanted to discuss with him that the way he had treated me was inappropriate and disrespectful but he stayed in the back until we had left. I honestly have never been so disrespected and attacked. As a customer regardless if I am right or wrong in no way should a situation like that be handled. It was super embarrassing to be talked to in that manor and have strangers stare and watch a scenario like that unfold. I’m truly beyond upset with my experience with this branch. My own employee could not believe what had happened and was shocked that a greeter could be so rude to a customer. I’ve been an AMA member for over 10 years and I still can’t believe how I was treated today.

Good experience, and friendly service. Got what I wanted. Sanitizing and taking the covid social distancing seriously.

I am very glad we bought an AMA membership. We have used the roadside assistance 3 times and the service was excellent

I find the extra talking about the things necessary to be repeated after you have made a decision to select a menu is silly and time wasting. That said in just about every interaction I have had with an actual representative we have had a courteous, pleasant, educational & often fun discussion eventually leading to where I have purchased all of my family's AMA cards. A great example is Jen the absolute sweetheart young lady who I talked with today at about 5.30 Friday 20th in Edmonton . I have found the assistance & peace of mind AMA provides in times of an emergency to be life welcoming especially in winter or harsh driving conditions. The discounts and insurance policies are well with reason for their coverage. Plus the fact you can add to the coverage at anytime if you are pulling a trailer or RV. Just do not try to deceive them. I think to drive in Alberta and NOT be covered is a dumb move!