National Car Rental

Rented a 3 ton truck. Reservation process was simple, and accomplished with a very helpful actual human, who was the same person we dealt with when picking up and dropping off. He was prompt, efficient, courteous and friendly. The truck was ready and waiting when promised, no weird extra charges or upselling. Very pleased and will recommend to others.

Excellent 👍. The most helpful car rental place I've ever been to. Car was new, clean and excellent condition. Rates were good. Even the location worked really well for us. The biggest selling point is definitely the customer service representative! Thank you!

This is the worst car rental company I have ever used. I will never return, nor will I recommend any of my friends, family, or co-workers to use this company. I had a rock damage the windshield on my travels. Before I left the National car rental on Vancouver island I told them that I would like to have the opportunity to get my own estimate, as well as pay for it out of my own pocket if possible. They said okay, but they did not follow through. A quotation was sent to me days later with no hold, no notations and no consideration of my request. They have now charged me an insane amount of $693.00 for a single windshield on a 2018 Elantra. In my home town of Calgary, that would have taken a maximum of 2 hours at the very longest quote and been 275-350 for the total cost. They invoiced me for 3.9 hours of labour, admin costs, loss of usage cost (they have 20 cars in the lot at all times....its Vancouver island folks) and the windshield and molding, and adhesive. Understanding a inflated cost for the extra taxes and possibly for the remote island. But 693 DOLLARS!!?!! I have never had a worse customer service experience than this. I might also note, I work for a Auto company, and the vehicle was not serviced properly, the brakes were in terrible shape as well. NEVER USE THIS RENTAL COMPANY THEY WILL TAKE YOU TO THE CLEANERS!

Be careful here. I rented a vehicle from them and received all kinds of excess charges beyond the terms of my rental agreement. The tank was 3/4 full when I picked up the rental which was marked on my contract. I returned the vehicle with 3/4 tank and received a $38 fuel charge. They also charged me for an extra day even though picked up the vehicle at 4:15pm on July 5 and returned it at 4pm on July 6. They were closed at 3pm on Saturday so I was told to put the keys in the drop box which i did but still got billed an extra day charge of $33. The reimbursement for both mistakes took 2 weeks to hit my Visa. Thankfully Im a National Executive member so their Customer Service team had the charge corrected in minutes. Kudos to National for another job well done!! I just want to let people know to be aware if you choose to try this location.

Slammed on many hidden fees, did not rent the car we reserved since it was too expensive. Would not recommend.