National Car Rental

I highly recommend the National Car Rental at the Victoria Airport. The service is quick, the process is easy, and they look out for their customers. We were made aware that there was interior damage to the car after we arrived back home and that they were going to charge us for it. It was an obvious mistake, so we disputed it. The manager was very helpful and understanding throughout the process, and ensured that the case was properly investigated. It only took 5 days for the charges to be refunded. Use this rental car service with confidence.

Excellent cars, Excellent service. CSRs @ desk polite, efficient. Cars in excellent condition. Good prices and great hours if arriving on a Sunday. I'd return

Had some problems with booking through a third party that were not the fault of National, so when we got off the plane there was no booking and no cars available except for a very expensive minivan! Several other agencies were out of vehicles or had very expensive options. After a short wait, the staff at National came through, providing a vehicle from a cancellation. This vehicle was several classes (and higher price) above what we had booked but they upgraded free and honoured our original faulty booking. They even threw in several perks for free! Even though National was NOT at fault, they made us happy customers who will definitely use them again! I would recommend them!

It was very easy to book and pay for a car rental on the website, they just didn't mention that all locations on Vancouver Island will only rent to full class 5 licenses. Their excuse is that it's the "corporate website" that rented me a car and that they're a "family owned location" and doesn't have to adhere to the term of the agreement between me and corporate. By the time I got to their counter all the other companies have ran out of rental cars. What a wholesome family owned business that leaves people stranded.

Needed the car longer than expected and they extended the rental right there over the phone, no problems no hassle