Avis Car Rental

The price was great. The vehicle was better than what we had reserved (asked for a Dodge Caravan, received a Toyota Sienna). However, the car was not clean when we picked it up. Called AVIS locally, they put a note on our file. When we returned the vehicle, we told them about this issue. They made us for it by giving us a gift certificate against a future rental. This was a good gesture and full satisfied us. Would happily use AVIS again.

I arrived at the Victoria airport last Thursday around 11am and went to the Avis counter to pick up my car. I was travelling alone with my two young children and the line at the counter was huge with a 15 minute plus wait - there was only one agent working. Our booking was made online and paid in full for an intermediate car for 14 days. I had a couple of Avis vouchers that I wanted to use, but the agent explained that because we had paid in full during the online reservation, there was “nothing” he could do about the vouchers and wouldn’t take them. So our credit card was charged for the full amount for an intermediate car. Then he proceeded to give me a smaller vehicle than what we paid for. He downgraded us to a tiny Toyota Corolla HATCHBACK. Because my kids were alone in the waiting area I didn’t notice that was the vehicle he put us in. We walked to the vehicle with our luggage and a booster and a full car seat and I could barely get my children’s seats in the back seat. We could only fit one suitcase in the hatchback area and the rest had to go to the front seat that was now pushed all the way up in order to fit my kid’s car seat. With two small children and one agent working, I didn’t even consider piling our stuff back on the trolley to walk back into the airport and wait back in line. I piled everything in the car and drove away to make the hour and a half drive up island to see my mom who was just diagnosed with cancer. I understand that sometimes there isn’t the exact vehicle that you pay for available, but I’ve never heard of a company downgrade their customers for a vehicle they might not have in their lot. The lot had plenty of vehicles and I saw other people walking to their much bigger vehicles. Horrible customer service and experience. The least this company can do is give people the type of car they pay for or at least an upgrade!!!

Great service and delivery to the Victoria FOB on arrival and pick up on departure. Nice up grade as per the Chairmen's Club deal.

The price was great. The car was ready for me upon arrival even though I was early. Easy return, no hidden charges. The booster seat was a bit on the expensive side. The staff was great and very helpful.

The service was quick and easy. Access to the vehicle was very close by. Avis counter was close to baggage pickup. Vehicle wasn’t cleaned very well and, although it was the same class of vehicle, it wasn’t the model we selected. In fact, they don’t even have the one on the website at all. Asked if we could use Aeroplan Miles to collect points and the agent told us the price goes up if we want the points. We found that a little absurd. Overall a good experience thanks to the staff there!