Budget Car Rental

I was a bit nervous about renting from this location because of the bad ratings but I honestly had a really good experience here. There was a bit of a misunderstanding at the beginning but it was resolved. The car I received was clean, ran beautifully and served us well throughout the week. Prices were very reasonable and the after-hours return couldn't have been easier.

Awesome service in Victoria airport with seamless pick up and drop off. Enjoyed my Mustang convertible at a very good rate.

Was not a good experience for me, 'hidden' fees, attempted charging me with cracked windshield which was more than fine when I parked it. No one came out from the airport to go over things, didn't get car that was reserved initially, was enough to steer me away from dealing with them again

Made a reservation for a car. When I get to the desk they are sold out! What is the point of making a reservation. This happened to two other separate customers while I was waiting in line. Very disappointing. Manager Steve was no help at all and his female subordinate was rude and not helpful.

I normally do not write reviews but felt I needed too with the level of unprofessionalism from the claims location manager. I am a Fastbreak member and book a few cars a year. But after my experience at this location, I will no longer be booking from Budget all together. They have lost a loyal customer. The pickup process was typical but when I received a flat tire that is when my experienced turned into a nightmare. When I looked in the trunk there was no spare tire, only a pressurized stop leak can. The sidewall was damaged so no help. I will not go into details on how I managed to get the car to a local tire shop. When I called Budget they wanted me to bring the car back to where I rented from. There was no possible way I was able to do that. I purchased the same size tire from the tire shop and was hoping to be reimbursed from Budget. When I spoke to a Budget rep over the phone when I was at the tire shop, that is what they instructed me to do. When I returned my car rental and spoke to the counter agent they assured me everything would be taken care of. It has been over 2 months now and the claims department at this location has ignored my calls after leaving voicemails and emails. Beware there is no spare tire in the trunk and their customer service is TERRIBLE.