Enterprise Rent-A-Car

Enterprise at the Kamloops Airport........horrible. First I had to wait 25 minutes for someone to show up, then she does not apologize,( yes, I had a pick up time) She does not even say Hi can I help you. She wanted me to sign a paper confirming the car I was getting, I said I don't even know what you are giving me! Then I said don't we walk around to look for damage? She says no it's fine, I looked already, take pictures if you see any damage. Doesn't offer me the option to pay up front for a tank of gas, or ask if I want insurance nothing........and then is like well do you know where the parking lot is, your car is out there..............I was dropping the car off in Winnipeg at the airport. Complete night and day for customer service. Enterprise at Winnipeg Airport A+. Enterprise is my go to BUT NEVER AGAIN at this location. ( In Kamloops go to Budget)

I was very dissatisfied with how they were. They never expressed with me that they needed additional money for the car rental and I was as hoping I could pay with debit and they said no. It not that I didnt have the money. I just didnt have it on my credit card. If I had known then I could have made sure I had the room.it was not proper communication and I was stranded without a car for 7 hrs and wasnt able to get things done that I had planned. I do not recommend them.

Our organization rented a car from this location. The vehicle had scuff and damage preexisting. When we went to return the car they told us that we cause the damage and said they would not of let us take the car if it was in this condition. But they did and these guys are scammers. Do not recommend this company.

Astonishing how a business can run the way this place does. I got in an accident. Enterprise called for a tow. Tow came and took my car keys per enterprise request but could not recover the car due to dangerous location. I got a ride into town. Came to pick up my replacement car at this enterprise per the person on the phone a car would be waiting for me. Enterprise lost the crashed car and the dude behind the counter said he hasn't come across this situation and couldn't help me. He needed to physically see my car even though it was still 100 miles away in a 30' ditch, covered in snow, off the side of a Canadian roadway which was closed due to weather. He didn't offer any suggestions and I spent the next 3 hours on my phone doing his job figuring out a way to get me another car. The ball was dropped several times on enterprise's end even surprised the nice lady on the phone who was trying to figure out what to do in this situation. This experience left such a bad taste in my mouth I will never use this company again. I spent over 5 hours stuck dealing with a problem that was not mine to deal with.

Never going to return to either location in Kamloops! Not a good experience on two separate occasions, February 2019 and recently in 2020, within a few days after returning the vehicles our credit cards were compromised with fraudulent charges from the United States. Far too coincidental for my liking. Appears credit card transactions are not secure with either franchise locations in Kamloops. Steer clear.