Budget Car and Truck Rental

Before renting a car they were very insistent that I sign the condition report on the car without looking at it myself like all other companies. When I made of note that I hadn’t inspected the vehicle I was signing for, they got mad and made me wait 20 minutes to inspect the car. Sketchy. Found extra scuffs on the vehicle they ‘hadn’t noticed’ of course.

Got a amazing upgrade. But wasn't informed about a extra security deposit

My experience is with corporate bookings. Everything went smoothly: I come off the plane, and the Budget desk is right there. A bit of paperwork, get the keys, and the car is sitting in the parking outside. The stalls are numbered and there's a huge Budget sign overhead to help find their stalls. Easy peezy lemon squeezy.

The first time we used Budget and parked our car with them, they asked us to drop our car keys, so when traveling again we did the same and left all relevant info in the key drop. We were arriving back just before midnight on our return trip, so I called ahead from abroad to make sure someone would still be there and was assured this would be no problem. Our flight got in 23.45 to Kamloops and the desk was closed, no answer when I called their number. Next morning I called to ask what was going on and was told the employee "must've gone home". No kidding... We ended up having to taxi to the hotel and back to the airport the next morning to the tune of $60 and were given a shrug and a "you don't have to leave your keys, just so you know for next time". No offer of compensation or attempt to make up for our experience. Extremely disappointing.

Airport Budget has a huge inventory and price wise it is little high but comparable with competition. Wonderful staff .