Enterprise Rent-A-Car

I got a rental from Enterprise on Monday, a tiny car nothing comparable to what I need. The guy said I could take the Fiesta overnight and they'd have another car available to me the next day. It's now been 6 days and I'm still stuck in this car. I called yesterday to express my disappointment and advise that I NEED something bigger, he said he'd call me back and never did. I'm so beyond frustrated with Enterprise. I've always gone with Budget and never had any troubles. This time it was done through icbc so I take what they offer and it's been such a headache. I would never go with Enterprise again.

Ruined 40th Birthday for my girlfriend and I. We had planned to rent a car for my girlfriends birthday, as we were going from Kamloops to Vernon (Sparkling Hills) and wanted to leave our vehicle with family, who was looking after our son. Received a phone call the day of the trip, that they had given the car away, and that one would be available around 1:30 PM and they would call me, I called back a second time, to confirm they would give me a call, and never heard back from them again. Trip was ruined even before we could leave

These guys are terrific. I rented in Kamloops but dropped off the car in Vancouver. The Vancouver location made a couple of errors in closing out my bill. When I brought this to the attention of the folks in Kamloops, they took care of things quickly and with zero fuss. My experiences over many rentals with them have been consistently great - you can depend on them to do things right.

Difficult customer service and dangerous. A tiny office that has not been cleaned for along time and, at one point, 6 employees crammed inside - all unmasked - while making clients wait by the counter for up to a half hour. They clean (and sometimes forget to clean) cars - unmasked and then hand to the next customer.

Apparently my reservation got “lost”. How difficult is it to enter a customer reservation into the computer...especially since said reservation was made well in advance and had said computer send out an emailing CONFIRMING that the reservation had been made. This was an ICBC rental, and apparently mine is not the first ICBC reservation to result in customers being looked at with perplexed eyeballs (because that’s all we can see over the masks...thank you for wearing btw). So...again I ask the question...after a confirmation email has been sent to the body shop...how does it vanish. This is the second time that this particular location “lost” my reservation. And yet last time when I spoke to the manager...he was either able to find it, or bluff well enough while he created one. There seems to be a definite lack of capable and professional - by profession, I mean the ability to ones job without considerable errors, resulting in a customer writing a negative review. Oh...and if you ask me once if I have the claim number on me and I say no...asking me two more times is only going to aggravate the hell out of me, so please don’t do it. I am grateful that they did have a vehicle available. Not crazy about it being from Ontario...because based on the level of clean...I’m seriously wondering how well this vehicle was sanitized on drop off. So I’m going to be doing my own cleaning. And the guy doing the walk around missed a huge scuff along the back trim over the wheel well the extended into the paint...a pretty obvious one at that. So now I have a car with Ontario plates...almost as bad in our current COVID climate as having ones from the States. And I am willing to place a bet that someone, during the time I have this thing...will ask me about it in relation to COVID.