BikeTunel - Outdoor-sports.cz

Their eShop states many items to be available at the store, but reality is very different. The place is small and not exactly pleasant; including the staff.

Take great care of this store. The sellers are extremely annoying and won't greet you either, and you still feel like you're actually bothering them. We bought a "tailor-made" Ergon saddle from them, we tried it once, but it didn't suit us at all, so we immediately went to return it. The salesman argued with us that he would not take the saddle back. Only when we started arguing by law and the possibility of returning the goods within 10 days did they return 80% of the price of the saddle. Really very unpleasant customer experience, we will never buy anything there again ...

Great staff, very helpful, I recommend

Communication really bad. E-mail asking 14 days unnoticed. Sad today. We have made a purchase for an expedition with our competitors. RE: In this case, you are not responding to all Gmail communications, and your server is not returning any error status ...

I do not know if the staff is changing in the store, but I was totally satisfied. The Lord was very willing.