Manheim Remarketing

Great website, very informative and easy to use

So, in only approx the last 3 months, I have experienced the following LARGE problems/lack of attention to detail: A. I paid for a vehicle in cash, 16k. Received a paid in full receipt, and gate pass to remove the vehicle. Title was mailed to me a short time later, maybe about a week. Of course the gate pass would not have been issued, and the title would not have been mailed HAD THE VEHICLE NOT BEEN PAID IN FULL. There's no way around that with Manheim. So approx 2.5-3 weeks after paying for the car, I received a call from that location, get this: asking when I was going to pay for that car!!!! Flabbergasted, I said I already had, had picked it up, and received title already - two things which would have NEVER happened if the car hadn't been paid for!! I was told they'd do some research and get back to me shortly. Irritating but I wasn't worried. A few hours later they're calling back. I am told "Sorry, we have NO record of your payment, and DO NOT BELIEVE this car has been paid for. Pay the original balance plus late fees immediately, or bring the car back to us! It's clearly an error that a gate pass was issued and title was mailed." WOW ARE YOU KIDDING ME?? So pay twice for the same car, or give it back and let them keep 16k? Get the F out of here!!! I found my "paid cash" receipt for that VIN, marched it into a location, and got that cleared right up - though I never received an apology or even an excuse as to what may have happened on their end with regard to the error/oversight. What a great (lousy!!!!) computer system they have..... B. One car I purchased, while I made sure to review the vehicle summary page - where it shows sale date, VIN, miles, the seller, CR score, link to Autocheck and Carfax reports, etc, then the "SALVAGE-YES OR NO" line, being clearly notated as *NO*, then after purchase receiving a Salvage Title instead of a Clear Title!!! Titles are non-negotiable in all 50 states, meaning if it's sold as Clear it has to actually and truly be clear. So after THAT phone call & subsequent research, found out the vehicle had a 'notation' as salvage/prior theft recovery in the Separate-window-opening "Seller Comments" button/section at the very bottom of vehicle summary page (which nobody clicks on).... Yet I was flatly told I should have clicked on & read those comments too -- doesn't matter one bit that the MAIN summary page showed "SALVAGE-NO", so it's *MY* problem now. BTW: the car brought clean title money. That's a nice little trick to offload a salvage vehicle for clean title money, right?! C. Bid on a vehicle online, on Simulcast. My bid was accepted, I was the high bidder, and couldn't bid anymore (against myself!). At least 5 full seconds passed. Right before the auction ended, the bid actually ROLLED BACK, to the company I was bidding against, and THEY "won" the auction -- for a lesser amount than my accepted/recorded bid!! No explanation could be offered when I raised hell to managers, GMs, and corporate. Needless to say I didn't get the car. Wow! D. Attempted to sell a vehicle. Got the lane and run number. Watching the auction as I was out of town, my car miraculously DOESN'T EVEN RUN!! Wow! I'm furious. And I'm not going to run it 40 cars afterward, as most buyers waiting for it would have already moved on, thinking it wasn't running. Missed that opportunity! Dealers bring cars to Manheim to RUN AND SELL -- correct??? How does that occur if those cars don't EVEN RUN?? Completely ridiculous!! The explanation? We had a big problem with that this week. Lots of cars were in different lanes for some reason, and never ran. Your car that should have been in Lane 2? Yeah it was in Lane 8 - not sure why and sorry! Let's try again next week... Lol. It's laughable, truly!!!

Good

I just called both Bristol and Gloucestershire branches and the women they employ need to work on their people skills or find another job. I wanted to know about their next auction and just felt I was interrupting them and causing them inconvenience. Sorry to have bothered you. I will be going on the auctioneers in Merthyr Tydfil instead. Their phone manner left Manheims looking even worse, if that is remotely possible. Shocking!

Cars auction...decent prices