fudgesmart

Mark was extremely helpful from the first phone call I made to the minute I drove away from his premises. He explained exactly what he would look at and ran diagnostic test explaining the readout. When the car was ready for collection he took time to explain and show me what he had fixed and price was much cheaper than I expected. I will continue to use Mark, much better than previous smart garage I was using. Thank you

This is an honest review before Mark claims otherwise Left my Smart Car in with Fudge-smart after being quoted £900(ish) for a rebuild, ended up being charge more like £1300 quid, was not told beforehand the price had changed, felt like I had been bent over The car came out with more problems than went in, didn’t want to take back as text messages and communications from business owner Mark was not good, blunt, unprofessional even to the point of a reply coming back with “What do you expect me to do about it” I see from other comments on here that Mark clearly treats everyone the same way and that’s not in a good way - perhaps good idea to considering keeping to the day job Spoke to Shane although briefly who was good but as other people comment and admitted by Mark this isn’t their main business so hearts clearly not in it for Mark Problems after the rebuild, in the end I had to take to another Smart car specialist to have the engine looked at – found that FudgeSmart as good as broke the engine open by cutting it open, left metal fragments within the engine – oil sump full of bits and cuttings Had to have as good as all the work done again, this time the engine is now running smoothly, quiet and no more rattling (bits of metal left in engine) Won’t be back and I suggest others look at going to other Smart car independent dealers, there are still a few around Mark isn't one He's all about the grand standing at Ace café nothing more (I see Mark, the standard comments asking for the invoice number etc, Its pointless going down that path because I have no intentions of returning, I see you have other customers saying the same, you seem to reply alot that you cannot keep all customers happy, not a great way think, I also see you failed to comment on how you basically drilled/smashed the engine open hence all the metal fragments inside)

Wouldn’t take either of my Smart Cars anywhere else.. I’ve had major engine rebuilds down to a simple service on both and have always found the service to be second to none.. Fudge will tell you how it is, not sugar coat it, but he is being honest and truthful on the situation and not trying to leg you up with stupid quotes.. Highly recommend Fudgesmart for all of your Smart car needs..

If you own a smart car you need this place very helpful good value

Refreshing, although it appears that fudge's take on advice doesn't suite all tastes, personally I found the 'straight to the point' and 'not beating about the bush' approach to be helpful and cost effective, I have used fudge and fudgesmart twice now, each time my car has be presented repaired in a cost effective and timely manner, I suggest though that, if you are upset by facts and home truths maybe fudge isn't for you, but I've personally struggled to find this type of service for a few years, thank you Mark, see you in January for my MOT and service on my 15 year old Roadster