Ancaster Fiat Aftersales Shepperton

The staff there were very helpful, friendly, polite and we're amazing. They went above and beyond for me buying my car. Would definitely recommend.

excellent great people to do business with. the staff are very helpful would highly recommend them every time.

TL; DR went to get my car serviced charged for work not done and an attempt to defraud me of a further £160 I took my Fiat Punto for a service, first time using this garage. The car needed a service, MOT and a few issues fixed. The service and MOT went fine but the issue with the left hand rear signal light still persisted. I had to arrange for a second visit, on the second visit I was told the light was worn out and need to be completely replaced for £160. When I ask for the specific reason it was not working I was told the earth was corroded. I went and inspected the light myself, the bolts where seized with rust, the light housing had leaves and maple tree seeds inside, furthermore no corrosion existed around the earth. They had not opened or inspected the light at all but billed me for it. At best this was laziness and at worst an attempt to defraud me of £160 plus the previous work. I had been charged for a new light bulb and labour on my first visit to try and fix the light. When confronted with the information the service desk said no the information I was given was wrong it was the bulb holder the was corroded, so I inspected the bulb holder and there was no corrosion. I asked for a refund of the bulb and labour and have yet to receive a refund. My last conversation I was told another story that the light needed replaced because it was intermittently working. 3 Stories none of which are true.

Absolutely dreadful customer service. No customer satisfaction. No interest in what the customer has to say . Only interested in your money

Wife went in to enquire about a few small items (dash bulb & boot liner clip) which needed replacement on her car (500C) . 10 minute wait and a reminder she was there didn't price a good start. That was 3 weeks ago. Chased once and no recollection of the enquiry. Chased again and same. New Fiat dealer it is then. Good job them 👍