Brindley Mitsubishi Cannock

Had a few question in regards to one of their vehicles, spoke to Tom Pearse over the phone, he was very well spoken and very helpful throughout, even emailing me more details of the vehicle. highly recommend.

I called up on Saturday 5th December to enquire about a used Mitsubishi Outlander Hybrid which you had for sale. We first off spoke to Tom who said it’s available and we can come to the dealership on Sunday to test drive and have a look at the car. We called the dealership on Sunday as there was a problem with the phone line saying the showroom was closed as we were calling to move the appointment back. My wife received a call from Mike which you would normally get saying where are you, you had an appointment and will try and pressure sell or make you feel bad. Not Mike the first thing he said was are you guys okay as I can see you had an appointment he was more interested in our welfare which to me was fantastic and we got a real warm feeling from Mike. He apologised about the phone line and saved us an hour drive. Mike kindly arranged for his colleague Tom to take a video of the car the next day. On the Sunday we were in huge discussions with another dealership who had the same car but 64 plate available and offered us a good deal. The advisor there was nice but Mike was calm and relaxed and made our conversation more personal and was thinking of us then to just get these guys to sign up and out the door. The other dealership were being to pushy and Mike was telling me about the car, The features, the warranty and about the spec anything i wanted to know he was there to help throughout the day. Monday 7th December Tom kindly sent me a 5 minute review of the car from wheels to the interior detailing any marks in his opinion. Tom’s Video was fantastic as other dealers are just showing you the car for 45 seconds to 1 minute to get to come down. Tom kindly ended the video with the dealers office and Mike mobile number as we were in talks. I instantly sent the video to my wife and she said let’s do it as she has an Outlander 2016 newer module and we were happy with what we saw and the great help from the Brindley duo Mike and Tom. Two real hard working individuals with a powerful word ethic. We called Mike and advised him wanted to proceed and the key selling point was his service was fantastic, his attitude was on point, his personality and bubbly character makes you want to buy from him and to top it off he won me at when he said are you guys okay and looked into the telephone system which he got sorted with another department and called me back. Thank you sir. We arrived on Saturday 12th as my child had football in the morning. I did brief Mike and apologise that my boy is going chew his head off with Football and Mikes response we love Football bring him in. I don’t know if he regrets it as my two boys were quite noisy in the showroom and you had another guy in the corner who was amused and smiled so it wasn’t that bad. On signing the paperwork the guys were very helpful and let me view the car on arrival to check it myself showing me each part. Tom kindly showed us the Sat nav and the passenger air bag and also gadgets on the car. Tom again was very knowledgable, very helpful, very kind and also my kids loved him as when we signing the paperwork they wanted to be next to him not me. He was also keeping my kids entertained. I really felt that Tom again like Mike was a real honest and reliable person who again made our visit like meeting a mate more than buying a car and that’s a real key skill keeping the conversation live and not about the sell Tom even helped me and my wife empty the old car From the pram to my football boots to load up and gave the key to my son to open the door and also showed him how to open the boot with the key. A real lovely guy who I have got huge respect for and I hope when I come back I can buy from them again. It’s all these extras which make it more enjoyable. Thank you Brindley Mitsubishi Cannock for your fantastic hospitality abs service the only negative is I can’t write more because there are gaps missing. Overall if you want honesty, service and want to be looked after here is the place to be. Thanks Tom and Mike 👌👍💪👏⚽️⭐️😀

Just bought our Mitsubishi L200 Barbarian X . Tom was the young gentleman who we dealt with. Have to say my husband and I were very impressed with his salesmanship, politeness and attitude. Not pushy at all ! He was always quick to respond to emails and phone calls . A credit to the company . We will highly recommend Mitsubishi Brindley in Cannock . Thank you Tom .

just collected new mitsubishi 70 reg.much better service than holdcrofts stoke, james and the manager top notch,no probs at all.i have purchased around 100 new cars,caravans,motorcycles,in last 55years.very rare to get service this good.only small gripe valeting .under bonnet and inside door frames not done. 9.out of 10. thanks again.sorry not james but liam.

Despite a very expensive service there is now no included valet at all! Would have gone elsewhere had I realised..