Bristol Street Motors SKODA Aylesbury

Unfortunately the dealership caused an error on my car whilst doing a service which caused me to breakdown and have to get the care repaired elsewhere - it was highlighted by the dealership that they had made the error , but Bristol Street Motors did not admit to their errors and I had to contact Skoda Customer Care.

All good except car sales staff think you have all the time in the world.

Very attentive, very helpful, try very hard to please. Not bad prices either

VERY BAD CUSTOMER SERVICE !!! They don't even deserve a star for customer satisfaction. I am so happy I didnt buy a car from AMEET who said to me he was the manager. I will share my experience while I visited this showroom as i wasn't acknowledged for a long period. There wasn't any communication and willingness to communicate during my time. Salesman had to be approached and spoken to about my interest but faded away and never come back. Manager was rude and sat back in his office. My mother who has previously bought a skoda recommended me to come here but definitely was a mistake. Never buying a skoda again.

Called at 10.30am on Sunday, having seen a vehicle I was interested in on their website.  Was confirmed that it was in stock, so I booked to test drive it that afternoon.  On arriving, it turned out that the vehicle had actually been sold the day before, despite my calling to check.  From this frustrating start, the experience got more ridiculous.  Was invited to take a different vehicle out for an accompanied test drive, which I did.  On returning to the garage with the salesman, the entrance to the site was locked, and the keyholder had gone home, locking the demonstrator out, and my car in!  I was effectively held hostage for nearly 40 minutes whilst they tried to find someone with a key to come back and let us out.  Eventually, out of frustration I tried the lock on another gate on the site, and it turned out not to be locked after all! You'd think that after such a poor initial experience, Ian the business manager or Billy Rae the salesman would have called first thing the following morning to apologise, and to try and make a deal.  But of course not. So at 4.45pm I gave Ian a call.  He was too busy to speak to me, but agreed to call back.  I missed his call, but he promised to arrange for Billy Rae to call back the following day.  Surprise surprise he didn't bother. I went ahead and bought my Skoda from another dealer (Citygate Skoda in Watford who were fantastic), and I recommend you do the same.