HEXON CARS

I bought my Jaguar XF from these guys in December 2020 and have to say it has been a great vehicle so far. As for customer service at the point of sale I would say it was as expected not over enthusiastic but certainly not rude. Once decided on price for my part exchange the process was quick and painless. I pointed out the fact that there was no spare wheel in the boot, like a lot of cars now it can be an optional extra replaced by a space saver or temporary inflation kit which mine had. I explained that I would have preferred at least a space saver wheel. Seb said he will see what he can do. I thought that would be the last of it. Looking on ebay spare wheel and brace kits were £200 +. On Christmas Eve a parcel arrived containing a brand new space saver wheel, brace and jack. So I am a bit confused by the different levels of reviews on this company. It may be due to change of staff but all the same names are there in the reviews. I can only say my experience which is very recent was positive, no issues with the car (so far) customer service went the extra mile. But as some of the reviews point out, it’s when things go wrong that good companies show what they are made of. I will reserve judgment on that one for now. Don’t be put off by the negative reviews they have good cars at good prices just take someone with you who knows what to look for, most mechanics will know someone who will to tag along for a small fee, you could save yourself a lot of pain and cost.

A difficult business to sell cars especially during a pandemic but I found both Nik and Seb to be very helpful and polite, no pressure for the viewings, apologetic for any delays and quickly dealt with any issues. I got a good car with good warranty. Thanks Hexon Cars.

Great customer service received from Seb and Nik. I feel like I have been looked after by them and they didn't press me to buy a car. I can highly reccomend Hexon Cars to everyone.

Great customers service. Sebastian is very helpfull

Extremely friendly staff, good service. Flexible in schedule, price, needs. Cars come with warranty. Strongly recommended an excellent experience.